Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager, you are responsible for turning our largest customers’ BeyondTrust investment into outcomes they can measure. You own the path from purchase to outcome: agreeing what success looks like with the customer’s executive sponsors and driving adoption of the solution across their teams so those outcomes are achieved and value is realised.

What You Will Do

Value realisation: Agree measurable business outcomes and success criteria with each customer. Baseline them, track progress, and report evidence of value delivered. Success plans: Build and run outcome-based success plans for every account in your book, covering each stage of the customer journey with clear milestones and owners on both sides.

Why It Might Be a Fit

You will be a trusted advisor to security and IT leadership, helping them get the most from their investment. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

Requirements

• 2+ years in customer success, technical account management or a similar post-sale role, managing enterprise customers.
• A track record of driving product adoption and demonstrating measurable customer outcomes.
• Experience building and running success plans and using health scoring and usage data to identify and mitigate account risk.
• Experience leading success reviews and building credibility with senior stakeholders.
• Experience managing escalations and de-escalating customer concerns, driving cross-functional actions through to resolution.
• Ability to manage a portfolio of strategic accounts and prioritise effectively in a fast-paced environment.
• Excellent written and verbal communication, including translating technical detail into business value.
• A proactive approach: anticipating risk and acting before issues escalate.