Head of Customer Success (Mediation)

Role Overview

BidMachine is looking for a hands-on Head of Customer Success (Mediation) to keep and grow the publishers that already run on their mediation platform. This role combines customer success, account management, and technical account management across their entire mediation business.

What You Will Do

Own the mediation book of business, take over every publisher once they’re signed and integrated, and be accountable for retention, account health, and growth across the whole book. Act as the publisher’s technical counterpart on integration, SDK, and performance issues.

Why It Might Be a Fit

The ideal candidate has managed mediation clients before, knows that standard account management isn’t enough, and can find new ways to get close to clients, so they pick up the phone when you call.

Requirements

• Mediation client experience
• Proven retention and growth of mediation clients
• Comfortable with product and engineering
• Team leadership
• Demonstrated AI experience
• Strong data analysis capability