Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will be responsible for managing post-move customer communications, coordinating claims and service recovery, gathering customer feedback, and supporting dispatch operations.

What You Will Do

Key responsibilities include conducting post-move follow-ups, gathering feedback, identifying service issues, and coordinating with internal teams to ensure timely resolution.

Why It Might Be a Fit

The ideal candidate is someone who takes ownership, follows through consistently, and genuinely cares about the customer experience, with skills in customer service, claims coordination, and organizational abilities.

Requirements

• Excellent written and verbal English communication skills
• Previous experience in customer service, customer support, claims coordination, or a related administrative role
• Strong organizational skills and exceptional attention to detail
• Ability to handle sensitive customer concerns and challenging conversations professionally
• Experience working with CRM systems, task management platforms, and digital communication tools
• Ability to manage multiple priorities, follow deadlines, and work independently
• Strong problem-solving skills and sound judgment when identifying issues that require escalation

Benefits

• Opportunities for professional development and growth
• Collaborative team environment
• Flexible work arrangements