Role Overview
As a Senior Customer Success Manager for our West/Central region, you’ll own a portfolio of 10-15 large enterprise accounts and act as a trusted advisor to CISOs, privacy officers, and data and governance leaders.
What You Will Do
Drive measurable outcomes, lead the customer relationship at every level, protect the base, grow accounts with Sales, and clear the path.
Why It Might Be a Fit
You’ll join a Customer Success team of 7, working alongside Sales, Support, Professional Services, Product, and Engineering. You’ll be the voice of the customer, bringing customer feedback and product needs to Product and Engineering.
Requirements
- 5+ years in Customer Success, Technical Account Management, or consulting, including 2+ years managing large enterprise accounts
- Background in data security, privacy, data governance, or cybersecurity, as a customer or a vendor
- Working knowledge of multi-cloud (AWS, Azure, GCP), on-prem, and SaaS data environments, and of structured and unstructured data
- A record of driving adoption and managing risk to deliver renewals and expansion
- Comfort presenting to a CISO and running an executive business review
- Strong analytical and problem-solving skills in complex data environments
- Based in the West/Central US
- Bachelor’s degree or equivalent experience
Benefits
- Equity participation
- Flexible work arrangements
- Medical, dental, and vision coverage
- 401(k) participation from Day 1
- Flexible PTO / holidays / parental leave
- Knowledge training and career development tracks
To apply for this job please visit bigid.com.
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