Customer Experience Manager

Role Overview

As a Customer Experience Manager, you will have a central role in ensuring that customers meet an inspiring, inviting, and well-functioning department store – every day. You will be responsible for approximately 150 employees across various functions and will have leadership responsibility for two team leaders, a Management Trainee, a customer ambassador, and a decorator.

What You Will Do

Your most important responsibilities include driving and developing the customer experience in the department store, ensuring customer satisfaction, and analyzing feedback to translate it into concrete improvements.

Why It Might Be a Fit

You will have a crucial role in creating cohesion, collaboration, and a shared focus on the customer experience across the organization, and you will be measured on customer satisfaction, inspiration and quality in the department store’s decoration, efficiency in operations, employee satisfaction, and employee development and engagement.

Requirements

• solid experience from the retail industry
• motivated and result-oriented leader
• ability to create a sense of togetherness, engagement, and development among employees
• ability to lead, motivate, and develop employees and team leaders
• ability to work structured with goals and KPIs
• ability to create collaboration across departments and functions

Benefits

• attractive employee benefits
• discounts
• health insurance
• flexible working hours