Premium Customer Experience Supervisor

Innovate with purpose at BILL, a rapidly growing Fintech Company. Lead and manage a team of approximately 15 agents, driving team performance and results through 1:1’s, team meetings, and agent accountability.

Requirements

• A minimum of 3-5 years of experience in a customer service leadership role
• 1 year experience working with strategic accounts
• Robust knowledge of MS Excel or Google Sheets required
• Proficient in Workforce Management (WFM) applications (Calabrio) and Customer Relationship Management (CRM) systems (Salesforce)
• Ability to think and act strategically within a dynamic, fast-paced organization

Benefits

• medical, dental, vision, life and disability insurance
• 401(k) retirement plan
• flexible spending & health savings account
• paid holidays
• paid time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs