Role Overview
As a Scaled Customer Success Manager at BILL, you will help small and mid-size businesses modernize how they manage payables, receivables, and spend & expense. You will guide customers to measurable outcomes through data-driven success plans, executive conversations, and best-practice enablement that deepens adoption across our platform.
What You Will Do
You will own and manage a shared book of SMB customers, deliver on revenue and retention goals, run training sessions and webinars, monitor customer health metrics, and have value-driven conversations with finance and accounting stakeholders.
Why It Might Be a Fit
You will be a persuasive and empathetic communicator, skilled at building rapport and resolving conflict across various platforms. You will also have the ability to build trust quickly, listen and consult with clients, and have a basic understanding of financial reports and accounting systems.
Requirements
- Experience in customer-facing, revenue-tied roles such as customer success, account management, inside sales, banking, or finance
- Consistently meet performance targets and quotas
- Use data and curiosity to diagnose issues, spot trends, and make thoughtful recommendations
- Excel in high-volume environments
- Basic understanding of financial reports and accounting systems
- Basic familiarity with accounting systems such as QuickBooks, Intacct, NetSuite, or similar tools
Benefits
- 100% paid employee health, dental, and vision plans
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
To apply for this job please visit www.bill.com.
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