Customer Experience Specialist

Role Overview

The Customer Experience Specialist plays a crucial role in promoting and leasing apartment homes at The Beacon. The primary responsibilities revolve around engaging with prospective and current customers, showcasing property features, and ensuring exceptional customer service.

What You Will Do

Showcase and lease Billingsley Collection homes and rental spaces, respond to online inquiries and prospect phone calls, and deliver a superior experience during property tours.

Why It Might Be a Fit

The CES will strive to ensure a positive online reputation and overall resident satisfaction is achieved by providing excellent customer experience to our guests, prospects, and vendors alike.

Requirements

• 2+ years of experience in sales, service, or hospitality industry, leasing experience preferred
• Proficiency with Microsoft Office software required
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus
• College preferred; high school diploma required
• Superior customer service skills
• Ability to clearly and effectively communicate
• Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence
• Valid Driver’s License