AI Operations Analyst

Role Overview

As an AI Operations Analyst, you will play a critical role in supporting the governance and quality assurance of AI-driven processes across Bionic. You will be responsible for reviewing AI-generated outcomes, validating results against available evidence, and ensuring decisions are applied fairly, consistently, and accurately.

What You Will Do

Key responsibilities include AI validation and quality assurance, analysis and reporting, continuous improvement, and stakeholder collaboration. You will work closely with Business Excellence, AI Innovation, Sales Leadership, and Legal & Compliance teams.

Why It Might Be a Fit

We’re looking for detail-oriented and analytical individuals who combine strong analytical thinking with exceptional attention to detail. You will have excellent written communication skills, strong judgement, and the ability to make fair, evidence-based decisions.

Requirements

• Strong IT literacy with experience using business systems and learning new technologies quickly
• Good knowledge of Microsoft Office, particularly Excel, Outlook, and Teams
• Experience working with structured data and reporting outputs
• Ability to identify and document technical issues, data gaps, and process failures

Benefits

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme
• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year – following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year
• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service
• Flexible working options & a hybrid work approach
• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme
• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards