Customer Experience & CRM Manager

Role Overview

We are looking for a Manager who will guide the evolution paths of the relationship with customers, engagement, and customer centricity, assuming responsibility for complex projects, teams, and customer relationships.

What You Will Do

You will be responsible for guiding marketing, customer experience, and CRM projects for clients from various sectors, from strategy definition to implementation, ensuring deliverable quality, customer relationship solidity, and growth, loyalty, and customer experience improvement objectives.

Why It Might Be a Fit

You will have the opportunity to test yourself in diverse project contexts in terms of scope, nature of activities, and stakeholders involved.

Requirements

• A degree in Economics, Marketing, Communication, or related fields
• At least 7-9 years of experience in Marketing, CRM, Customer Experience, or Customer Engagement, with increasing responsibility on projects and teams
• Consolidated experience in consulting companies, agencies, or corporate structured contexts
• Experience in end-to-end management of complex projects, including planning, resource coordination, economic monitoring, and risk management
• In-depth knowledge of Customer Experience, Customer Journey Mapping, and customer-centric transformation methodologies
• Analytical orientation and familiarity with KPIs, performance marketing, and business case construction
• Leadership, customer relationship authority, result-oriented attitude, and business development attitude

Benefits

• Up to 100% remote work
• Comprehensive package may include additional variable components related to the achievement of specific individual and/or business objectives, welfare, and company benefits