Sales Operations Manager

Birdeye

AI Coworkers for Multi-Location Brands

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.

Birdeye is trusted by the world’s largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list.

Learn more at birdeye.com.

The Role (The “Moneyball” Mandate)

• Proactive Performance Hawk & Senior Leadership Advisor: Serve as the analytical right-hand to the GM & SVP, EMEA, identifying non-obvious patterns in data, challenging the status quo, and delivering clear, actionable C-level briefings.
• Systems & Frameworks Architect: Design robust sales operating systems, structured decision frameworks, and quantitative capacity models that bring clarity and scale to operational planning.
• Data-Backed Risk-Taking & AI Innovation: Leverage deep analytics to take calculated risks and deploy AI automation tools that remove seller friction to keep reps focused on high-value selling.

What You’ll Be Doing

• Data Mining & Strategic Briefings: Proactively mine GTM data (Gong, Salesforce, Tableau, Clay, Cognism) to uncover hidden patterns, evaluate deal risks, and brief C-level leadership on strategic adjustments.
• Operating Cadence & Forecasting: Establish scalable operating cadences, forecasting structures (within ±10% accuracy in H1, ±5% in H2), and pipeline coverage standards.
• Quantitative Modelling & Capacity Planning: Build quantitative quota, capacity, and territory models to support data-backed decision-making and calculated expansion risks.
• AI & CRM Architecture: Deploy live AI automations and manage CRM hygiene (ensuring ≥95% MEDDICC field completion) to streamline administrative workflows.
• Cross-Functional Alignment: Partner with executive stakeholders across Finance, Marketing, RevOps, and Enablement to align operational strategies with commercial goals.

What We’re Looking For

• Proactive Performance Mindset: Strong instinct for identifying pattern-level data signals that directly improve commercial performance and operational efficiency.
• Architect of Frameworks & Systems: Proven track record of building structured operating systems, decision frameworks, and quantitative models from the ground up.
• Deeply Analytical & Bold: Rigorous analytical foundation paired with a willingness to challenge the status quo and take data-backed calculated risks.
• Exceptional C-Level Communication: Outstanding stakeholder management skills with the ability to present complex analytical insights clearly and persuasively at the executive level.

Why Birdeye?

• Join a global, high-growth SaaS business shaping the future of agentic marketing.
• Work with an innovative platform trusted by leading multi-location brands and backed by experienced investors.
• Make a visible impact as we scale our enterprise business and expand across the UK and EMEA.
• Learn from talented, ambitious colleagues who value ownership, pace and measurable outcomes.
• Be part of a bold, customer-obsessed culture where people collaborate, challenge ideas and celebrate success together.

Tagged as: Clari, Cognism, Forecasting, Pipeline Management, Salesforce, Tableau