Customer Experience Associate

Role Overview

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross-functional teams to ensure seamless operations.

What You Will Do

Key responsibilities include relationship building with prospects, understanding prospect and resident needs, resident resolution, data management, collaboration with central property operations, and day-to-day tasks.

Why It Might Be a Fit

The ideal candidate will have a demonstrated passion for customer service, strong interpersonal skills, and a proactive, solutions-driven mindset.

Requirements

• Demonstrated passion for customer service
• Strong interpersonal skills with a customer-focused mindset
• Strong verbal and written communication skills
• One (1) year or more years in a customer service, sales, or customer-facing role
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools

Benefits

• Maintain work-life balance with a generous paid time-off policy
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year
• Take advantage of supportive leave benefits
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses
• Save on living expenses with exclusive employee discounts at Birge & Held properties
• Prioritize your well-being with a robust wellness program
• Access competitive dental, vision, and comprehensive medical plans
• Enjoy peace of mind today and tomorrow with a 401(k) plan
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program