Customer Experience Manager

Role Overview

The Customer Experience Manager leads efforts to create exceptional experiences for prospects and residents by overseeing resident interactions, resolving concerns efficiently, and ensuring operational excellence.

What You Will Do

Conduct all business in accordance with company policies and procedures, develop and implement community and engagement strategies, serve as a role model and lead for the team, monitor and analyze resident feedback, build and maintain strong relationships with residents, and oversee and assist residents with all available property technology.

Why It Might Be a Fit

This role requires a demonstrated passion for customer service, strong interpersonal skills, and a customer-focused mindset. The ideal candidate will be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.

Requirements

• Demonstrated passion for customer service
• Strong interpersonal skills with a customer-focused mindset
• Strong verbal and written communication skills
• Minimum of three (3) years of experience in customer service leadership, property management, assistant management, or a hospitality-related role with direct reports
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools

Benefits

• Maintain work-life balance with a generous paid time-off policy
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses
• Save on living expenses with exclusive employee discounts at Birge & Held properties
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health
• Access competitive dental, vision, and comprehensive medical plans
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program