Director of Revenue Operations

Director of Revenue Operations

Location: London

Sector: Fintech

Package: £145k-160k base + 20% + share scheme

About the Opportunity

We are partnering with a market-leading payments automation platform to hire their first dedicated Director of Revenue Operations. This is a newly created, high-impact role at an exciting inflection point in the company’s growth.

About the Company

This organisation is a premier payments automation platform streamlining money movement for over 6,000 businesses. They process more than 200M transactions and over £180bn in payment value annually.

Their infrastructure supports payroll, supplier payments, spend management, and collection via a single API-first platform. Backed by industry giants including PayPal and General Atlantic, they are a regulated payments provider trusted by the world’s finance teams to run mission-critical operations.

The Role

Revenue Operations at this company sits across Sales, Account Management, Partnerships and Marketing. It is the connective tissue that turns GTM strategy into measurable, repeatable revenue. As our first dedicated Director of Revenue Operations, you will work cross-functionally in a builder role with full mandate.

This is an AI-first mandate: you will architect the systems, processes, and analytics that drive the company’s efficient scale from the ground up.

What You’ll Do

AI & Automation-First Operations

• Deploy AI agents and workflows across the entire revenue lifecycle — data enrichment, lead qualification, pipeline hygiene, and workflow automation.
• Champion agentic AI tools across all revenue functions; drive adoption through training and enablement.
• Serve as the internal authority on AI-in-RevOps — evaluate new tooling rigorously and implement where there is clear ROI.

GTM Architecture & Revenue Systems

• Own the end-to-end revenue tech stack (CRM, marketing automation, sales engagement, revenue intelligence, and data infrastructure).
• Design and enforce a single source of truth across Sales, AM, Partnerships and Marketing so pipeline data and forecasts are consistent.
• Implement AI-powered lead scoring, intent signals, and predictive pipeline management to replace gut-check forecasting with model-driven confidence.

Forecasting, Analytics & Revenue Intelligence

• Build and own the revenue forecasting model — targeting commit vs. upside accuracy of ±5% on a rolling 90-day basis.
• Define canonical GTM metrics: pipeline coverage, CAC, LTV:CAC, NRR, win rates by segment/channel, time-to-close, and multi-touch attribution.
• Deliver real-time insights that connect pipeline activity to revenue and financial forecasts.
• Run monthly revenue reviews and QBRs with rigour, identifying leading indicators of risk and opportunity before they appear in the numbers.

Process Design & GTM Alignment

• Own the go-to-market playbook: lead routing, territory design, pipeline hygiene standards, handoff protocols and the renewal/expansion motion.
• Drive sales capacity planning and headcount modelling in partnership with Finance.
• Build onboarding and enablement infrastructure so new sellers ramp in under 90 days.

Leadership & Cross-Functional Influence

• Serve as the connective tissue between commercial functions — translating GTM strategy into operational reality for ExCo.
• Manage and grow a RevOps team, building a culture of rigour, speed and continuous improvement.
• Present to the ExCo on revenue performance, GTM efficiency and operational health.

About You

• 7+ years in Revenue Operations, Sales Operations or GTM Strategy, with at least 3 years at Director level (or equivalent scope) in a B2B environment.
• An AI-builder — Proven track record of deploying AI in a RevOps context and articulating the “why” behind your decisions.
• Payments/Fintech/SaaS experience — You understand complex sales cycles, API-led products, and partner/channel models.
• Hands-on CRM expertise (HubSpot and/or Salesforce) — You can build, break and fix systems yourself, not just manage vendors.
• Revenue analytics fluency — SQL or equivalent, BI tooling, financial modelling for forecasting and capacity planning.
• ExCo-ready communicator — Ability to present data-driven revenue stories with clarity and conviction to Board-level audiences.
• Team builder — A track record of hiring and developing RevOps talent; you build teams, not just processes.
• Experience with revenue intelligence platforms.
• Operating experience across UK and EU GTM motions, including GDPR-compliant data practices.
• Background spanning both Marketing Ops and Sales Ops — you understand the full funnel.