Customer Success Manager, SLED

Role Overview

Join a high-producing team as a Customer Success Manager to focus on SLED organizations, growing revenue through established client relationships, and providing strong interactions with customers at the Senior Management level.

What You Will Do

Carry a revenue quota, work with clients to negotiate contract renewals, cross-sells, and upsells, and maintain a structured cadence with named customer accounts.

Why It Might Be a Fit

You will thrive in a supportive but independent workplace, working with an elite group of proven performers and highly successful Customer Success professionals.

Requirements

• 1+ years of experience in full cycle SaaS sales or Customer Success Management
• 1+ years of SLED sales experience within software or tech sales
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce
• Due to this role’s involvement in FedRAMP, all applicants must be a “US Person”

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Tagged as: Salesforce