Customer Success Manager – Varicon

Role Overview

Varicon is a construction tech startup that helps civil contractors take control of project costs. We’re looking for a Customer Success Manager to help clients succeed and drive adoption of our SaaS product.

What You Will Do

Manage a portfolio of SMB construction clients, drive value realisation, adoption, and retention, and collaborate with internal teams to deliver a seamless client experience.

Why It Might Be a Fit

We’re looking for someone with 3+ years of experience in Customer Success or Account Management, strong relationship building skills, and a willingness to learn about the construction industry.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role
• Strong relationship builder with excellent communication and stakeholder management skills
• Ability to understand and use complex software
• Interest in learning about the construction industry
• Comfortable balancing client advocacy with business goals
• Motivated, organised, and proactive in managing a large portfolio of clients
• Excited to travel occasionally to visit clients and construction sites across Australia
• A self-starter who thrives in a fast-paced, evolving startup environment