Senior People Operations Partner

Role Overview

The Senior People Operations Partner is a trusted partner to our field organization, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports a high-volume, multi-unit food & beverage business across multiple markets.

What You Will Do

This role blends strategic partnership with hands-on execution, helping field leaders navigate employee relations, performance, engagement, staffing, and talent development while proactively identifying trends and opportunities across the business.

Why It Might Be a Fit

You have experience supporting hourly or store-level based teams — ideally within food & beverage, hospitality, retail, or another high-volume, customer-facing environment. You’re an expert at handling employee relations issues and can navigate them with sound judgment.

Requirements

• 4+ years of HR or People Ops experience, with experience supporting frontline, hourly, or field-based teams; experience in food & beverage, hospitality, retail, or another high-volume customer-facing environment preferred.
• Working knowledge of labor laws and compliance requirements.
• Demonstrated experience coaching managers and partnering with leaders to navigate employee relations, performance, and team challenges.
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Demonstrated ability to stay organized and detail-oriented across multiple workstreams.
• Comfortable using HR systems and tools (HRIS, ATS, Google Suite).
• Ability to handle sensitive information with discretion and sound judgment.
• Ability to regularly travel to stores and across supported markets as needed.
• Must be based in NYC with flexibility to travel throughout the market as needed.

Benefits

• $90,000 – $110,000 annual base salary
• Equity package
• 15 days of annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag