Strategic Customer Success Manager

Role Overview

This is a Strategic Customer Success Manager role for someone who wants to own the long-term relationship with legal and marketing teams at some of the world’s largest organizations.

What You Will Do

Own a portfolio of enterprise accounts, drive adoption and expand usage, run a consistent customer cadence, report on measurable value, tune the platform to the customer, own account health, partner with Account Executive on renewals and expansion, and be the customer’s voice inside Blee.

Why It Might Be a Fit

The ideal candidate is relationship-driven and outcome-obsessed, executive-ready, fluent with data, technically capable, structured and proactive, calm under tension, and excited to define and own a critical function at a high-growth company.

Requirements

• 5+ years in customer success, account management, or another post-sale customer-facing role at an enterprise SaaS company
• Experience owning a portfolio of enterprise accounts, including retention and expansion outcomes
• Track record of running executive-level business reviews and driving adoption across multi-team organizations
• Comfort in a regulated or compliance-adjacent domain (financial services, life sciences, or similar is a plus)
• Technical fluency: product configuration, integrations, and usage analytics

Benefits

• Competitive salary
• Equity package
• Bi-annual get-togethers
• Fully paid medical, dental, and vision insurance
• Free access to OneMedical (US Only)
• Company-paid life insurance (US Only)
• Company-sponsored 401k + matching (US Only)
• Flexible time off (with mandatory 15 days off)
• Financial support for work-adjacent learning opportunities