Customer Success Manager

Role Overview

The Customer Success Manager supports law schools by formulating and executing service strategies to increase users and usage targets for assigned accounts. This role serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement, and renewals.

What You Will Do

The Customer Success Manager will serve as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement, and renewals. They will establish long-term relationships with customers and identify up-sell opportunities, proactively monitor account health, and craft engagement strategies.

Why It Might Be a Fit

This role requires a strong analytical, organizational, and interpersonal communication skillset, with the ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines. Prior account management experience is preferred, and the ability to travel within assigned territory is required.

Requirements

• Bachelor’s degree with coursework in business, marketing, sales, or related field; or equivalent experience
• 2-4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group
• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred
• Prior Account Management experience is preferred
• Ability to travel within assigned territory

Benefits

• Client Incentive Bonus program with quarterly and annual incentive elements