Senior Customer Success Manager

Role Overview

Manages customer engagement and account success activities to drive adoption, utilization, engagement, retention, and growth. Develops scalable digital customer success programs, onboarding journeys, customer education initiatives, and automated engagement campaigns.

What You Will Do

Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals. Establishes long-term relationships with customers and identifies up-sell opportunities.

Why It Might Be a Fit

Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines. Strong analytical, organizational and interpersonal communication skills.

Requirements

• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
• Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
• Strong analytical, organizational and interpersonal communication skills.
• Ability to travel to within assigned territory.