Customer Success Manager

Role Overview

We’re expanding our Customer Success team and looking for a technically confident Customer Success Manager to partner with our Growth customers across the UK. You’ll help brands grow with Bloomreach, get the most from Loomi and the wider product suite, to help turn their goals into measurable results.

What You Will Do

Own a named book of Growth customers. Act as each customer’s designated CSM and main point of contact for adoption, value, satisfaction and the technical health of their setup. Map Bloomreach to each customer’s world. Understand their goals, pain points, data and tech stack, then translate these into clear recommendations and success plans that connect Bloomreach and Loomi capabilities to the outcomes they care about.

Why It Might Be a Fit

Customers’ data and tracking are set up well enough to support the use cases they want to run, and gaps are spotted and resolved early. Technical issues are triaged quickly and land with the right team to resolve these issues first time. Customers understand how Bloomreach supports their goals and can see progress against them, backed by numbers they trust.

Requirements

• 2+ years in a customer-facing role in B2B SaaS, e-commerce, marketing technology or digital marketing
• Hands-on experience with at least one marketing automation, ESP or CDP platform
• Working knowledge of web tracking and data integration
• Comfortable with exploring data: Knowledge of SQL or strong spreadsheet skills
• A working understanding of marketing attribution and customer segmentation
• Strong interpersonal and relationship-building skills
• The ability to quickly understand a customer’s business model, priorities and KPIs
• Confident presentation and facilitation skills
• Strong organisation and prioritisation
• Good judgement on when to bring in specialists

Benefits

• Flexible working hours
• Virtual-first work arrangement
• Company events
• Volunteering activities
• Professional education budget
• Employee Assistance Program
• Subscription to Calm
• DisConnect days
• Extended parental leave
• Restricted Stock Units or Stock Options
• Company performance bonus
• Employee referral bonus
• Work anniversaries celebration