Role Overview
We are looking for a Head of Customer Success in Berlin for one of the fastest-growing ConTech scale-ups in Germany. The company is revolutionizing the construction industry with AI, and we need someone with experience in customer success leadership to lead our commercial customer success team.
What You Will Do
Your tasks will include leadership and scaling of the customer success team, full responsibility for churn, retention, and winbacks, building and optimizing commercial CS playbooks, and close cooperation with founders, product, and sales.
Why It Might Be a Fit
You will have real ownership, direct access to founders and management, and full ownership of team, strategy, and KPIs. You will also have fast decisions, high impact, and strong development perspectives.
Requirements
- 3-5 years of experience in B2B SaaS customer success/account management
- At least 2 years of leadership experience in a commercial team
- Proven success in retention, renewals, or winbacks
- Experience in the SMB or high-volume segment
- Entrepreneurial mindset, drive, and hands-on mentality
- German on a native level, fluent English
Benefits
- 120,000 € OTE
- Hybrid: only 2 days a week in the Berlin office
- Direct access to founders and management
- Full ownership of team, strategy, and KPIs
To apply for this job please visit linkedin.com.
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