Role Overview
The Director, Customer Experience Operations will build the operational backbone of a global CX organization, connecting Deployment, Professional Services, Support, Customer Success, DFIR, and the SOC into one Customer Experience organization. The role will own the portfolio of cross-functional CX initiatives, report progress to the CCO and executive leadership team, and lead change management.
What You Will Do
The Director will own the CX Transformation Program, make Support the single front door for every non-SOC request, define routing and handoffs across Support, SOC, Deployment, Professional Services, DFIR, and Customer Success, and deliver a Customer 360 view and executive reporting.
Why It Might Be a Fit
The ideal candidate is a builder, not a spectator, with 10+ years of operational leadership in Customer Experience, Customer Success, Support, Revenue Operations, or GTM strategy, and proven program and change leadership skills.
Requirements
- 10+ years of operational leadership in Customer Experience, Customer Success, Support, Revenue Operations, or GTM strategy
- Proven program and change leadership skills
- Hands-on experience owning and modernizing CX technology
- Strong analytical skills with the ability to turn complex data into clear insight and executive recommendations
- Comfort with commercial detail, including service descriptions, entitlements, pricing, and margin
Benefits
- Competitive compensation
- Comprehensive benefits package
- Support for wellbeing, development, and career growth
To apply for this job please visit bluevoyant.applytojob.com.
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