Sales Systems Operations Lead

Role Overview

The Sales Systems Operations Lead will be responsible for owning platform administration, uptime, performance, and security posture for the CRM application stack. They will serve as Configuration Item (CI) Owner in ServiceNow across the CRM application portfolio and administer system configuration, environment refreshes, sandbox/production environment management, and technical break-fix activities.

What You Will Do

The Sales Systems Operations Lead will be responsible for triaging, prioritizing, and resolving incidents and service requests per ITIL-aligned incident and request management processes. They will also design and execute IT operations test plans for configuration changes, patches, and platform upgrades.

Why It Might Be a Fit

The ideal candidate will have a working knowledge of application architecture, system integrations, and enterprise data models. They will be proficient with reporting/analytics tools and familiar with ITIL practices and IT governance frameworks.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related technical field, or equivalent professional experience
• 5+ years of experience in IT operations, CRM/application administration, or systems engineering, ideally within a regulated life sciences IT environment
• Hands-on administration experience with Veeva CRM or comparable enterprise CRM/SaaS platforms
• Experience with ITSM tooling (ServiceNow) — CMDB, incident/problem/change management modules — and Agile tracking tools (Jira, Kanban)
• Experience with release management, CI/CD-aligned deployment processes, and environment/release governance in a validated or regulated IT environment
• Experience administering software license management, vendor SOWs/contracts, and IT procurement processes

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support
• Paid Time Off
• Flexible time off (unlimited, with manager approval)
• 11 paid national holidays
• 160 hours annual paid vacation for new hires with manager approval
• 11 national holidays
• 3 optional holidays
• Unlimited paid sick time
• Up to 2 paid volunteer days per year
• Summer hours flexibility
• Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
• Annual Global Shutdown between Christmas and New Years Day