Senior Customer Success Manager – Enterprise & Consulting

Role Overview

Act as a trusted advisor to large enterprise customers, combining strategic account ownership with consulting, change management, and executive stakeholder management.

What You Will Do

Manage customers across onboarding, adoption, retention, renewals, and expansion, leading consulting, implementation, and change projects, and advising customers on governance, meeting preparation, collaboration, and decision-making processes.

Why It Might Be a Fit

You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing the company in highly professional corporate environments.

Requirements

• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
• Strong background in consulting enterprise customers and senior or C-level stakeholders
• Experience working with large corporations and complex organisational structures
• Strong understanding of corporate decision-making processes and organisational hierarchies
• Confidence in independently leading workshops, consulting sessions, and executive-level meetings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly understand complex organisations and translate challenges into clear solutions
• Highly reliable, structured, proactive, and hands-on
• Strong personal presence, charisma, and confidence when interacting with senior stakeholders

Benefits

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2–3 offsites and workshops per year
• Clear development paths and a steep learning curve