Senior Customer Advocate (Lead generation, Customer Retention)

Role Overview

As a Senior Customer Sales Advocate, you’ll proactively engage with prospective customers and guide them through their decision-making journey, working towards converting interest into confirmed customers.

What You Will Do

Manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth and responsive experience throughout the acquisition journey.

Why It Might Be a Fit

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.

Requirements

• 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
• Comfort managing multiple conversations in a fast-paced, high-volume environment
• Proactive follow-up habits with strong ownership and accountability
• Ability to identify and prioritize high-intent opportunities
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt in a structured but evolving environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Flexible schedule
• Opportunities for professional growth and development