Inside Sales Representative

Role Overview

The Inside Sales Representative is responsible for driving revenue growth through proactive account management, new customer acquisition, and the expansion of existing customer relationships.

What You Will Do

This position will manage an assigned portfolio of dental practices, identifying opportunities to increase case volume, strengthen customer loyalty, reactivate inactive accounts, and develop new business.

Why It Might Be a Fit

Through consistent outreach, relationship development, product education, and strategic sales initiatives, the Inside Sales Representative will serve as a trusted partner to dental practices while collaborating with internal teams to ensure a positive customer experience and achieve sales growth objectives.

Requirements

• Develop and maintain strong relationships with dentists, dental office managers, and clinical staff.
• Proactively contact existing customers to promote laboratory services, products, and new offerings.
• Identify opportunities to increase sales and grow existing accounts.
• Follow up on leads, referrals, and prospective customers.
• Support sales initiatives, promotions, and account development strategies.
• Maintain accurate customer records and sales activity in the CRM system.
• Respond to incoming customer calls, emails, and inquiries professionally and promptly.
• Assist dental offices with case status updates, order questions, pricing, and service inquiries.
• Coordinate with laboratory production, shipping, and technical departments to resolve customer concerns.
• Communicate case delays, remakes, adjustments, and other issues as needed.
• Ensure customer expectations are managed and issues are resolved in a timely manner.
• Meet established sales, customer retention, and activity goals.
• Track outbound calls, customer contacts, sales opportunities, and account growth.
• Maintain accurate documentation of customer interactions.
• Participate in sales meetings, training, and performance reviews.