Role Overview
As an Enterprise Customer Success Manager, you will be accountable for the success and retention of Bonusly’s customers, establishing yourself as a Trusted Advisor and proactively providing best practice guidance and recommendations to maximize the value customers realize from Bonusly.
What You Will Do
Manage a portfolio of ~200 customers in the SMB to Mid-Market and Enterprise space throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the Bonusly platform.
Why It Might Be a Fit
You’re a great fit if you… 3+ years of Customer Success Manager experience within the B2B SaaS space, ideally within HRTech.
Requirements
- 3+ years of Customer Success Manager experience within the B2B SaaS space, ideally within HRTech
- Experience owning the entire customer lifecycle from on-boarding to renewals
- Strong drive to understand clients’ business goals, anticipate future needs, and work relentlessly to help your clients achieve success
- Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions
- Well-organized and detail-oriented, with a keen understanding of project management
- Adept with standard business tools and practices, and able to learn new ones quickly
- Thrive in a fast-paced work environment and are adaptable to change
Benefits
- Base Salary: $90,000 – $140,000
- Variable based on retention
- Equity options
To apply for this job please visit ats.rippling.com.
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