Senior Manager, Customer Experience

Role Overview

Lead the Customer Success Managers who own every account after implementation, growing the book, keeping every renewal, and running campaigns to expand revenue.

What You Will Do

Grow the book, own expansion revenue, keep every renewal, run campaigns, and build the team’s tools with AI.

Why It Might Be a Fit

You’ve managed a book of recurring-revenue accounts, run a pipeline, designed and run a campaign, and built a working tool with AI.

Requirements

  • managed a book of recurring-revenue accounts
  • run a pipeline
  • designed and run a campaign
  • built a working tool with AI
  • 5+ years leading customer success or account management teams

Benefits

  • Base salary: $150,000 to $180,000
  • Full Health Care
  • Unlimited PTO
  • 401k (with matching)
  • Commuter Benefits ($100/mo)
  • WFH Flexibility (hybrid, 3 days in-office)

To apply for this job please visit pro.goodshuffle.com.

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