Customer Experience Assistant JR

Role Overview

Provide direct customer service via phone, email, chat, and digital platforms, ensuring a positive and humanized experience. Support the Operations area, following the vehicle maintenance journey and real-time follow-up.

What You Will Do

Register and update information in CRM systems, support the Customer Success and Operations areas in analyzing feedback, NPS, and satisfaction indicators, follow-up of vehicles in maintenance in dealerships from pre-scheduling to service completion.

Why It Might Be a Fit

Empathy, clear and assertive communication, proactivity, teamwork, organization, resilience, and focus on results and continuous improvement.

Requirements

• CRM tool and digital platform mastery (Zendesk, Salesforce)
• Knowledge of Office/Google Workspace package (mainly Excel and Sheets for indicator control)
• Familiarity with experience indicators: NPS
• Ability to use integrated systems (ERP, BI, etc.) for request tracking