Sales Operations Transformation Leader – Hitachi Room Air Conditioner “Shirokuma-kun

Role Overview

The Sales Operations Transformation Leader will lead the transformation of our Japanese business, driving the growth of the Hitachi Room Air Conditioner “Shirokuma-kun” business. This position will design and build the future operational model for our Japanese business, crossing multiple departments such as sales, service, customer support, logistics, finance, and IT.

What You Will Do

The leader will be responsible for designing the future sales and service operations model for the Japanese market, reforming business processes in the sales, service, logistics, and customer support areas, and coordinating with the global SAP introduction to organize Japanese requirements and adjust with the head office.

Why It Might Be a Fit

The leader will promote business transfer, business standardization, and organizational establishment, and lead change management and stakeholder management. The leader will also promote business readiness, cut-over, and startup support.

Requirements

• Leading sales operations, SCM, service, or customer operations in a business company
• Leading a cross-functional project or business transformation project
• Promoting decision-making while involving multiple stakeholders
• Experience in SAP ECC or SAP S/4HANA introduction
• Knowledge of Order-to-Cash processes
• Business transfer experience
• SSC construction experience
• BPO transfer experience
• Carve-out experience
• PMI experience
• Experience in the home appliances, air conditioning, and residential equipment industries
• Global project experience
• English communication skills