Revenue Operations Manager

Position Summary

The Revenue Operations Manager will serve as a strategic business partner to Sales leadership, responsible for optimizing revenue-generating processes, managing core systems, and delivering actionable insights that drive business growth.

This role will own Salesforce administration, sales operations, reporting, forecasting, territory management, and revenue analytics. The ideal candidate combines strong technical and analytical capabilities with a business-oriented mindset, helping leadership identify growth opportunities, operational gaps, and emerging risks before they impact performance.

This position reports directly to the Chief Revenue Officer and works cross-functionally with Sales, Account Management, Marketing, Customer Success, Operations, Finance, and Supply Chain teams.

Key Responsibilities

Revenue Operations & Systems

• Own Salesforce administration, optimization, and ongoing system improvements
• Manage lead routing, territory assignments, workflows, automation, and data governance across from sales to account management
• Build and maintain dashboards, reports, and forecasting tools
• Ensure CRM data integrity and process compliance across teams
• Support compensation administration, quota management, and performance tracking
• Evaluate and implement tools that improve go-to-market efficiency

Revenue Analytics & Business Intelligence

• Analyze revenue performance across customers, verticals, territories, products, and channels
• Identify trends driving growth and recommend areas for additional investment
• Surface underperforming segments and develop data-driven recommendations for improvement
• Monitor pipeline health, conversion rates, sales velocity, deployment trends, and productivity metrics
• Develop executive-level reporting and performance reviews for leadership
• Build models and analyses to support strategic planning and resource allocation

Strategic Insights & Planning

• Identify leading indicators of revenue opportunities and operational risks
• Evaluate territory design, capacity planning, and sales productivity
• Analyze customer and location performance to identify high-value growth opportunities
• Highlight process bottlenecks and scaling constraints
• Support annual planning, headcount planning, quota setting, and forecasting processes
• Provide recommendations that improve revenue growth, operational efficiency, and customer outcomes

Cross-Functional Partnership

• Partner with Sales, Marketing, Customer Success, Operations, and Finance to drive business performance
• Support implementation and measurement of strategic initiatives
• Ensure teams have visibility into performance metrics and business outcomes
• Drive accountability through clear reporting and actionable insights

Requirements

Success in This Role

The successful candidate will help leadership answer critical business questions, including:

• Which customer segments and verticals generate the highest revenue and long-term value?
• What characteristics do our most successful customers have in common?
• Where are we seeing early warning signs of performance decline or churn risk?
• Which territories, channels, or initiatives deserve additional investment?
• What operational bottlenecks are limiting growth?
• How productive are individual teams and sellers relative to expectations?
• Where are the greatest opportunities to improve efficiency and scalability?
• What blind spots could impact future growth if not addressed today?

Qualifications

Required

• 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or related analytical roles
• Strong Salesforce administration experience, including reporting, dashboards, workflows, automation, and data management
• Advanced Excel and Google Sheets skills
• Experience building executive-level reporting and performance dashboards
• Strong analytical and problem-solving capabilities
• Ability to translate complex data into clear business recommendations
• Excellent communication and stakeholder management skills

Preferred

• Salesforce Administrator certification
• Experience supporting B2B SaaS, technology, foodservice, hospitality, or multi-location businesses
• Experience with forecasting, compensation planning, territory management, and revenue modeling
• Experience working in high-growth or startup environments

What Success Looks Like

Within the first 12 months, this individual will:

• Establish trusted ownership of Salesforce and core revenue systems
• Improve visibility into revenue performance and forecasting accuracy
• Deliver actionable insights that drive measurable business outcomes
• Identify opportunities to improve productivity, efficiency, and growth
• Create a scalable operational foundation to support the next stage of company growth

Benefits

Fully company-paid Medical and 99% company-paid Dental and Vision Insurance

15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K

Compensation:

• SF | $118-145K
• NYC | $115-140K
• NJ | $112-138K
• Chicago | $108-133K