Role Overview
As Manager, Global Demand Gen Operations, you will be the operational partner to the Head of Global Sales Development and SDR Managers, helping the global SDR organization run efficiently every day while building the capabilities needed for the future.
What You Will Do
You will connect people, process, data, technology, reporting, and AI so SDRs and managers can focus on execution, coaching, and pipeline creation. You will own the roadmap for the SDR technology ecosystem while staying close to the day-to-day needs of the team.
Why It Might Be a Fit
You will establish and lead an SDR Operations Center of Excellence that creates consistency without slowing the business down. You will lead two direct reports, one based in North America and one based in the UK, to provide dependable regional coverage and a consistent global service model.
Requirements
- 7+ years of experience in Sales Development Operations, Revenue Operations, Marketing Operations, Demand Generation Operations, or a related B2B technology environment.
- Proven experience supporting SDR or sales teams through both day-to-day operations and larger process, reporting, systems, or AI transformation initiatives.
- Strong understanding of frontline SDR and manager workflows, including lead and account management, routing, handoffs, data quality, reporting, coaching, and pipeline processes.
- Deep expertise with Salesforce and modern GTM technology, with hands-on experience translating business needs into workflows, dashboards, documentation, and scalable operating processes.
- Experience connecting multiple tools and data sources into clear end-to-end workflows and improving adoption across teams.
- Strong systems thinking and analytical skills, balanced with a practical, service-oriented approach to operational support and problem solving.
- Ability to prioritize competing requests, distinguish urgent support from strategic work, and create transparency around ownership, timing, dependencies, and decisions.
- Strong communication and cross-functional partnership skills across Sales Development, Marketing, Sales, IT, Data and Reporting, and Sales Operations.
- Experience leading teams, vendors, or cross-functional programs across multiple regions.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or other retirement plan
- Paid time off
- Wellness programs
- Equity or stock options
- Professional development opportunities
- Flexible work arrangements
- Relocation assistance
To apply for this job please visit job-boards.greenhouse.io.
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