Customer Success Manager

Role Overview

The Customer Success Manager will be a member of the Japanese Customer Success Management team, responsible for building relationships with customers, promoting usage, improving satisfaction, and maintaining contracts. The role involves managing post-sales activities for top customers and enterprise customers through strong relationship building, product knowledge, planning, and execution.

What You Will Do

The Customer Success Manager will deeply understand Box products and Box AI features, propose and develop solutions that are most suitable for customers’ business needs and business workflow changes, and create and execute plans for introduction, change management, establishment, and utilization. They will also collaborate with the sales and professional services departments to develop strategic plans to integrate Box and Box AI into customers’ core architectures.

Why It Might Be a Fit

The ideal candidate will have at least 3 years of experience in account management or customer success in the IT industry, be able to build strong relationships with customers, improve satisfaction, and gain trust. They will also have basic technical knowledge to answer customer questions, a high level of interest in emerging AI and enterprise technology, and innovative ideas and energy to work as a team.

Requirements

• At least 3 years of experience in account management or customer success in the IT industry
• Basic technical knowledge to answer customer questions
• High level of interest in emerging AI and enterprise technology
• Innovative ideas and energy to work as a team