Customer Success Manager, Public Sector

Role Overview

The Customer Success Manager will own the post-sales relationship for a portfolio of enterprise customers, driving measurable business outcomes and long-term value realization. They will partner with customers to map and redesign critical workflows, translate customer goals into practical AI solutions, and lead change management efforts to drive adoption of new workflows and behaviors.

What You Will Do

The Customer Success Manager will own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization. They will partner with customers to map and redesign critical workflows, translate customer goals into a clear value hypothesis, success metrics, and practical AI solutions.

Why It Might Be a Fit

The Customer Success Manager will be a trusted advisor and strategic partner for Federal, State, and Local agencies as they adopt and expand their use of Box. They will be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI.

Requirements

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively