Enterprise Customer Success Manager – East

Role Overview

As an Enterprise Customer Success Manager at Box, you will partner with enterprise customers to adopt and transform their content workflows using Box’s AI-powered platform. You will serve as a strategic advisor and operator, helping customers understand their current workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.

What You Will Do

You will own the post-sales relationship for a portfolio of enterprise customers, drive measurable business outcomes, and lead change management efforts to drive adoption of new workflows and behaviors. You will also partner with customers to map and redesign critical workflows, identify and activate AI-powered use cases, and conduct strategic adoption business reviews.

Why It Might Be a Fit

The ideal candidate combines customer success, consulting, and solution-oriented thinking, with 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role. You will be comfortable navigating both technical and business conversations, and have solid hands-on experience with modern AI platforms and tools.

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations
• Solid hands-on experience with modern AI platforms and tools

Benefits

• Equity
• Benefits
• OTE (if commissionable role)