Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager at Box, you will partner with enterprise customers to adopt Box and transform how work gets done across their organization using content and AI. You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.

What You Will Do

You will own the post-sales relationship for a portfolio of enterprise customers, drive measurable business outcomes, and lead change management efforts to drive adoption of new workflows and behaviors.

Why It Might Be a Fit

The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes.

Requirements

• 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Strong ability to navigate technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
• Highly proactive, self-directed and team player who brings fresh ideas for user adoption, churn mitigation and expansion
• Demonstrated ability to share expertise, develop best practices and contribute to the broader success of the team

Benefits

• Equity
• Benefits

Tagged as: Change Management