Customer Experience Coordinator

Role Overview

Bracco is looking for a Customer Experience Coordinator to act as the primary point of contact for clients regarding commercial and operational requests. The incumbent will ensure proactive management of requests, coordinate problem resolution, and facilitate communication during supply constraints.

What You Will Do

Responsibilities include managing customer relationships, responding to client requests, ensuring rapid and professional follow-up of all received requests, and resolving issues related to orders, deliveries, prices, and contracts.

Why It Might Be a Fit

The ideal candidate will have excellent communication skills, analytical and problem-solving skills, and strong customer orientation. Bilingualism in French and English is an asset.

Requirements

• Bachelor’s degree or college diploma in administration, management, logistics, or a related field
• Minimum 5 to 8 years of experience in customer service, order management, or commercial support
• Experience in the healthcare, pharmaceutical, or medical device sector is an asset
• Experience with SAP or a similar ERP system
• Excellent communication skills
• Excellent analytical and problem-solving skills
• Strong customer orientation
• Excellent organizational skills and ability to manage priorities effectively
• Bilingualism in French and English
• Proficiency in Microsoft Office and SAP