Customer Experience Associate

Role Overview

Join an international organization to help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

What You Will Do

Balance customer orders with inventory, capacity, and logistics constraints, handle customer calls/emails, orders, and issue resolution, and drive improvements in logistics and inventory planning.

Why It Might Be a Fit

You’ll be passionate about creating outstanding customer experiences and thrive in a fast-paced environment. You’ll have strong communication, analytical, and problem-solving skills, and be customer-focused, detail-oriented, and adaptable.

Requirements

• Bachelor’s degree or equivalent experience
• 3–5 years in Customer Service or Supply Chain
• Strong communication, analytical, and problem-solving skills
• Customer-focused, detail-oriented, and adaptable
• Ability to multi-task and manage priorities
• Proficiency in Microsoft Office
• Languages: English, French an asset

Benefits

• Competitive salary + bonus
• Employer-paid health benefits (Day 1)
• RRSP match (up to 5%)
• Company-paid vision, disability & life insurance
• Tuition reimbursement, parental leave, profit sharing & more