Technical Customer Success Manager

Role Overview

Join an international organization to help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. You’ll work across an end-to-end solution that brings together connected equipment, IoT technology, data, and customer-facing software.

What You Will Do

You’ll own the customer journey for innovative IoT and digital supply chain solutions, helping customers understand the solution, embed it successfully, and use its data and insights to improve their operations. You’ll work across an end-to-end solution that brings together connected equipment, IoT technology, data, and customer-facing software.

Why It Might Be a Fit

This role offers the pace, variety, and opportunity to shape ways of working typically associated with a growing technology business, backed by the scale, stability, and global reach of CHEP and Brambles.

Requirements

• Demonstrated experience in Customer Success, Technical Account Management, SaaS implementation, solutions consulting or a similar customer-facing technology role.
• A strong customer mindset, with experience supporting onboarding, training, adoption, engagement, retention, and value realisation.
• The ability to build credibility with both operational and senior stakeholders and explain technical concepts in clear, practical business language.
• Strong technical curiosity and the confidence to navigate digital platforms, examine data, and investigate how different components of a solution interact.
• A logical and structured approach to problem-solving, with a track record of coordinating internal teams to resolve complex customer issues.
• Experience working with SaaS, IoT, connected devices, asset-management platforms, or other data-led technology solutions.
• Strong communication, facilitation, and presentation skills, including the confidence to lead customer training and business reviews.
• Experience in supply chain, logistics, manufacturing, retail, asset management, or another operationally complex environment would be advantageous.
• Tertiary qualifications in Business, Technology, Supply Chain, Engineering, or a related discipline are desirable.

Benefits

• Flexible, hybrid working environment
• Brilliant learning, development, and career-progression opportunities
• Attractive salary and incentive opportunities
• Reward and Recognition Programs
• Paid volunteer leave, three days per year
• Generous parental-leave benefits
• Employee discounts and share-purchase options