Customer Success Manager (India, US Eastern Shift)

Role Overview

As a Customer Success Manager, you will own client accounts across the full customer success lifecycle, from onboarding through engagement, renewal and expansion.

What You Will Do

You will manage each client account through the BreachLock customer success lifecycle, including onboarding, engagement, upsell and renewal.

Why It Might Be a Fit

We look for a proactive, organised communicator who runs client accounts end to end, reaches out to clients on a regular cadence, and communicates clearly in professional English.

Requirements

• 3+ years in customer success, account management, or project/delivery coordination, ideally in SaaS or security services.
• Proven experience managing multiple client accounts and a renewal or deal pipeline at the same time.
• Strong, clear business English, both written and verbal.
• Consistent, proactive client outreach with a clear follow-up cadence.
• Strong organisation and time management, with the ability to work independently across time zones.