Customer Success Manager

Role Overview

The CSM manages a part of the client portfolio, identifies growth opportunities, and client needs to improve the solution. The role involves taking over and managing the client portfolio, understanding the portfolio, and defining a strategy to grow the portfolio.

What You Will Do

The CSM will take over and manage the client portfolio, learn and understand the portfolio, identify pain points, churn risks, and upsell opportunities, and follow projects carried out with clients.

Why It Might Be a Fit

The ideal candidate has 2-3 years of experience in a Customer Success Manager or Account Manager position, good knowledge of the organization of a CSM team in a tech environment, and is able to challenge the company’s way of working.

Requirements

• Excellent relational skills
• 2-3 years of experience in a Customer Success Manager or Account Manager position
• Good knowledge of the organization of a CSM team in a tech environment

Benefits

• Shareholding agreement
• Restaurant tickets (Swile card)
• Fresh fruits and coffee/tea at will