Customer Success Lead – ROW

Role Overview

We’re hiring a Customer Success Lead to drive meaningful customer experiences, ensure strong retention and engagement, and lead the Customer Success team.

What You Will Do

Lead and mentor the Customer Success team, own customer retention, engagement, satisfaction, and account health, and develop processes to improve retention and reduce churn.

Why It Might Be a Fit

The ideal candidate has 3–6 years of experience in Customer Success, Customer Experience, Account Management, or related roles, with strong team management and communication skills.

Requirements

• 3–6 years of experience in Customer Success, Customer Experience, Account Management, or related roles
• Strong team management and communication skills
• Data-driven approach with good understanding of customer success metrics
• Excellent problem-solving and stakeholder management abilities