Customer Success Manager

Role Overview

Join Brightree as a Customer Success Manager and become a trusted advisor to healthcare providers who rely on our solutions to streamline operations and focus on delivering exceptional patient care.

What You Will Do

Partner with customers to understand their business goals, identify opportunities for improvement, and help drive measurable outcomes through effective adoption of Brightree products and services.

Why It Might Be a Fit

You will directly influence customer success, retention, and long-term growth while supporting our mission to change 500 million lives by 2030.

Requirements

• Experience in HME and/or Home Infusion operations management
• Experience driving business process improvement and operational efficiency initiatives
• Hands-on experience using the Brightree Business Management Solution
• Ability to build relationships with customer leaders and communicate strategic recommendations with confidence and credibility
• Strong consultative, presentation, and communication skills
• Experience with software implementations, workflow analysis, and process optimization
• Understanding of medical insurance billing and reimbursement processes involving providers, patients, and insurance carriers
• Strong problem-solving, conflict resolution, active listening, and organizational skills
• Ability to manage multiple priorities in a fast-paced, collaborative environment
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
• Bachelor’s degree in Business, Finance, Information Technology, or a related field, or equivalent financial and business acumen

Benefits

• Dental insurance
• Vision insurance
• Ability to travel domestically up to 20-30%
• Nice to Have: Experience in a Customer Success or Account Management role supporting strategic customer relationships