Sales Systems Operations Lead

Role Overview

The Sales Systems Operations Lead will own platform administration, uptime, performance, and security posture for the CRM application stack, and will serve as the technical lead for product launch readiness within the CRM environment. The role will also involve administering system configuration, environment refreshes, sandbox/production environment management, and technical break-fix activities. The Sales Systems Operations Lead will work closely with U.S. business stakeholders and IT leaders to align on standards, roadmap, and release cadence.

What You Will Do

The Sales Systems Operations Lead will be responsible for owning end-to-end release management for the CRM platform, including release planning, build coordination, environment promotion, and deployment scheduling. The role will also involve chairing and preparing technical agendas for the Operational Change Board (OCB), and managing the change/demand pipeline across ServiceNow and Jira.

Why It Might Be a Fit

The ideal candidate will have a strong technical background, with experience in IT operations, CRM/application administration, or systems engineering. The role requires excellent cross-functional communication skills, and the ability to translate between business language and technical/architectural detail. The Sales Systems Operations Lead will work closely with U.S. business stakeholders and IT leaders, and will have the opportunity to grow and thrive through opportunities uncommon in scale and scope.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related technical field, or equivalent professional experience
• 5+ years of experience in IT operations, CRM/application administration, or systems engineering
• Hands-on administration experience with Veeva CRM or comparable enterprise CRM/SaaS platforms
• Experience with ITSM tooling (ServiceNow) — CMDB, incident/problem/change management modules — and Agile tracking tools (Jira, Kanban)
• Experience with release management, CI/CD-aligned deployment processes, and environment/release governance in a validated or regulated IT environment

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP)
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support
• Paid Time Off
• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays