Senior Manager, CRM Engineering, Administration & Development – Field Enablement

Role Overview

The Senior Manager, CRM Engineering, Administration & Development – Field Enablement will lead the AI-powered Engineering & Development across the CRM capabilities, champion an AI-first engineering mindset, and drive platform simplification and intelligent automation programs.

What You Will Do

The role will involve defining and leading AI-powered Engineering & Development, championing an AI-first engineering mindset, driving platform simplification and intelligent automation programs, leading agentic AI experiments and enterprise pilots, establishing AI governance and responsible AI frameworks, and leading the end-to-end UIX strategy for Veeva CRM field-facing interfaces.

Why It Might Be a Fit

The ideal candidate will have 9+ years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery, with demonstrated experience in senior technical leadership roles, and 5+ years of hands-on Veeva CRM experience.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 9+ years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery — with demonstrated experience in senior technical leadership roles.
• 5+ years of hands-on Veeva CRM experience — with deep expertise across platform administration, UIX/MyInsights/X-Pages development, custom development (Java SDK, scripting), security models, profiles, objects, controllers, workflows, SSO, permission sets, reports, dashboards, data loading, and integrations.
• 3+ years of hands-on custom development experience using Java, Java SDK (Veeva), JavaScript, or equivalent scripting languages within CRM or enterprise application environments.
• 1+ years of applied AI/ML, intelligent automation, or Generative AI experience — including designing, building, or operationalizing AI-enabled solutions within enterprise CRM or field technology environments.
• 4+ years of experience with SDLC methodologies (Agile and Waterfall), validated and regulated system delivery in the life sciences domain, and cloud-native application development.
• Demonstrated experience designing and implementing CRM integrations using REST/SOAP APIs, middleware, or event-driven architectures.
• Demonstrated experience leading globally distributed engineering teams — including onshore, nearshore, and offshore delivery models.
• At least 2 active relevant technical certifications.
• Strong analytical, problem-solving, written, and verbal communication skills — with a proven ability of presenting to leadership and cross-functional technical audiences.

Benefits

• Wellbeing support
• Retirement and financial protection benefits
• Insurance offerings (medical, dental, vision, life and disability)
• Flexible Time Off (FTO)
• Paid company holidays
• Paid vacation annually
• Paid sick leave
• Up to two paid volunteer days per year
• Summer hours flexibility
• Leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
• Annual Global Shutdown between Christmas Day and New Year’s Day