Senior Specialist, AI CRM Engineering – Field Enablement

Role Overview

This role is focused on building AI-powered capabilities for our field force on Veeva Vault CRM and other Field Facing applications. The ideal candidate has 2 years of experience in software or data engineering with Python, SQL, and AWS, and at least 1 year of hands-on experience taking LLM/GenAI features from prototype to production.

What You Will Do

Design, build, and ship AI/LLM-powered features for Vault CRM field users, build and maintain the data foundation for AI, implement retrieval components, integrate foundation models, and expose AI capabilities through secure APIs.

Why It Might Be a Fit

The ideal candidate has a builder mindset, cares whether what they ship is used and trusted by field users, and has experience with prompt engineering, retrieval-augmented generation, and agentic workflows.

Requirements

• 2+ years of experience in software or data engineering with Python, SQL, and AWS
• 1+ year of hands-on experience taking LLM/GenAI features from prototype to production
• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field
• 3+ years of overall IT experience in software development, administration, or solution delivery
• 2+ years of hands-on CRM experience, including configuration, customization, UIX, workflows, security models, data loading, or integrations within platforms such as Veeva CRM, Salesforce, or equivalent
• 1+ years of applied AI/ML exposure, including participation in building, integrating, or testing AI/ML models, LLMs, or intelligent automation features in enterprise or academic environments
• DataBricks Experience, including participation in building, integrating, or testing using Databricks Lakehouse architecture including Databricks ETL
• 3+ years of experience with SDLC methodologies (Agile and/or Waterfall), including participation in validated or regulated system delivery in a structured team environment
• Demonstrated experience contributing to AI/ML or analytics integrations within enterprise applications (e.g., dashboards, predictive features, NLP tools)
• At least 1 active Technical Certification (CRM, AWS, Industry Standard AI Certifications like Anthropic, DataBricks or equivalent)
• Strong analytical and problem-solving skills, with effective written and verbal communication abilities suited to a global, collaborative work environment

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability)
• Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval
• 11 paid company holidays each year
• Paid vacation annually for new hires (subject to manager approval)
• Paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
• Annual Global Shutdown between Christmas Day and New Year’s Day

Tagged as: Python, Salesforce, SQL