Role Overview
The Associate Data Scientist analyzes validated data to uncover trends, patterns, and root causes, translating complex findings into actionable insights and recommendations. The role supports continuous enhancement of customer management services and overall business performance.
What You Will Do
Advanced analysis and investigation, insight generation, stakeholder engagement, collaboration and knowledge sharing.
Why It Might Be a Fit
Strong analytical skills, ability to translate complex analysis into actionable business recommendations, and excellent communication and influencing skills are required.
Requirements
- Knowledge of Power BI DAX
- Degree in Data Science or related field
- Experience and knowledge of customer service and support processes, as well as an understanding of common customer pain points and issues.
- Strong analytical skills to identify patterns and derive insights, with experience in statistical analysis, root cause analysis, and critical thinking.
- Proficient in Power BI/Business Intelligence Tools for data analysis and modelling, with confidence working with raw qualitative and quantitative data.
- Ability to translate complex analysis into actionable business recommendations, with strong business acumen, creative problem-solving skills, and innovative thinking.
- Excellent communication and influencing skills for presenting findings to technical and non-technical audiences, with strong stakeholder management and effective cross-functional collaboration.
To apply for this job please visit careers.britishcouncil.org.
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