Customer Retention & Growth Manager

Role Overview

The Customer Retention & Growth Manager will lead a small team focused on protecting and growing revenue from existing customers. The role involves using customer insight, CRM data, and commercial judgment to identify opportunities and make decisions.

What You Will Do

The responsibilities include ensuring upcoming renewals are identified and progressed effectively, recovering dormant and lapsed customers, and identifying opportunities to increase the value of existing customer relationships.

Why It Might Be a Fit

The ideal candidate will have experience in customer retention, account management, or existing-business sales, and will be able to use CRM and pipeline data to make decisions and identify opportunities.

Requirements

• Experience within customer retention, account management, renewals, existing-business sales or customer growth
• Evidence of protecting and growing existing customer revenue
• A commercially minded approach to prioritising customers and opportunities
• Confidence using CRM and pipeline data to make decisions
• Strong customer-management and relationship-building skills
• The ability to coach, support and get the best from others
• Confidence challenging performance and creating accountability
• A proactive approach to identifying opportunities rather than simply responding to customer requests

Benefits

• Bonus