Role Overview
The Customer Experience Consultant will resolve highly visible and sensitive customer issues, manage escalated cases, and communicate problem resolutions to customers and internal business partners.
What You Will Do
The role involves taking ownership of multiple escalated cases, utilizing internal and external resources to implement innovative solutions, and maintaining a balance between company policy and customer benefit.
Why It Might Be a Fit
The ideal candidate will have a positive ‘can do’ attitude, a sense of urgency to provide results, and excellent written and verbal communication skills.
Requirements
- 3 or more years’ experience in a high-volume call center or similar environment
- Ability to effectively read, write and speak English to communicate with customers
- Strong cognitive skills, including the ability to learn quickly and handle multiple complex tasks simultaneously
- Excellent administrative and organizational skills with a high degree of attention to detail
- Strong proficiency with Microsoft Office products, specifically Word, Excel, and PowerPoint
- Ability to quickly learn and adapt to multiple computer applications
- Results-driven and focused on team performance
- Ability to manage multiple priorities with tight deadlines and work independently
- Ability to identify potential problems and opportunities, make recommendations, and initiate appropriate action
Benefits
- Medical, dental, vision, and life insurance options
- Paid time off and 401K matching contribution
- Employee discount (40%) at BRR locations
- Internal Opportunities for career growth and advancement
To apply for this job please visit paycomonline.net.
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